Privacy Policy

Last updated: 17 March 2026

CLAT Gurukul (“we”, “us”, “our”) operates the website clatgurukul.com and provides online and offline CLAT coaching services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information: When you register, enrol in a course, or contact us, we may collect your name, email address, phone number, date of birth, parent/guardian contact details, and postal address.

Payment Information: When you make a payment, your payment details (card number, UPI ID, bank account) are processed securely by our payment partner Razorpay. We do not store your full payment card details on our servers.

Identity Documents: For admission purposes, we may collect a copy of your Aadhaar card and passport-size photograph. These are stored securely and used solely for student identification and record-keeping.

Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, time spent, and referring URLs.

Device Information: We collect device type, operating system, and screen resolution to optimise your browsing experience.

2. How We Use Your Information

To create and manage your student account
To process course enrolments and payments
To provide course content, mock tests, and study materials
To track attendance and academic performance
To send important notifications about classes, schedules, and results
To send promotional communications (you can opt out at any time)
To improve our website, courses, and services
To comply with legal obligations

3. Third-Party Services

We use the following third-party services that may collect data:

Razorpay — Payment processing (Razorpay Privacy Policy)
Google Analytics (GA4) — Website analytics and user behaviour tracking
Meta (Facebook) Pixel — Advertising measurement and optimisation
Google Tag Manager — Tag management for analytics and marketing
Zoho CRM — Customer relationship management and lead tracking
Zoho Campaigns — Email marketing communications
PushEngage — Browser push notifications
WhatsApp (via Zoho) — OTP verification and important notifications

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

5. Data Storage and Security

Your data is stored on secure servers hosted by Hostinger. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain data for up to 5 years after account closure for legal, accounting, and record-keeping purposes.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Opt out of marketing communications
Withdraw consent for data processing

To exercise these rights, email us at [email protected].

8. Children’s Privacy

Our services are intended for students preparing for CLAT, who are typically 16 years and above. For students under 18, we require parent/guardian consent during the enrolment process. We do not knowingly collect data from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

CLAT Gurukul
24-B, Ground Floor, Children’s Park Rd, Sri Krishna Puri, Patna 800001
Email: [email protected]
Phone: +91-7033005444

12. Mobile Application

The CLAT Gurukul mobile application (“the App”, available on Google Play / iOS App Store under the package com.readyforexam.clat) is governed by this same Privacy Policy. The clauses below supplement the sections above with App-specific data handling.

12.1 Data Collected Through the App

Authentication: Mobile phone number for OTP verification via WhatsApp (Zoho Forms integration). One-time-password tokens are short-lived (10 min) and never persisted.
Account profile: Display name, email, exam focus (CLAT / AILET / SLAT / etc.), preparation year, study mode.
Practice activity: Test attempts, scores, time-per-question, marked-for-review flags, weak sections, streak days, coins earned and spent. Stored locally on device and synchronised to our servers for cross-device continuity.
Push notification token: An Expo Push token (issued by the Expo Application Services platform) is stored against your account so we can deliver class reminders, mock-test alerts, and daily-paper notifications. You can revoke this in the OS Settings > Notifications screen at any time.
Downloaded content: When you tap “Save offline” on a daily paper or magazine, the PDF is stored in the App’s private sandbox on your device. We do not transmit downloaded files anywhere; deleting the App removes them.
Doubt threads + AI conversations: Your messages to mentors (My Doubts) and to Gurukul AI are stored for service delivery and quality review.
Device telemetry: OS version and App version are logged with each API call for compatibility debugging.

12.2 Additional Third-Party Services Used by the App

Expo Application Services (EAS) — Push notification delivery, OTA app updates, crash diagnostics. Expo Privacy Policy
Groq, Inc. / Anthropic, PBC — Large-language-model providers powering Gurukul AI. Messages you send to the AI are processed by these providers for response generation. We use enterprise endpoints; providers do not retain your prompts for training. Groq · Anthropic
ZeptoMail (Zoho) — Transactional email delivery (mock result notifications, payment receipts, password resets).

12.3 Account & Data Deletion

You have the right to delete your account and personal data at any time. Two paths:

In-App: Open the App → Profile → Privacy & Data → “Delete My Account”. You will be asked to confirm. Deletion is irreversible and processes within 30 days.
Web (without the App): Visit clatgurukul.com/delete-my-account/ and submit the form with the registered mobile number. We will verify ownership via OTP and process the deletion within 30 days.

What gets deleted: Your profile, exam focus, practice attempts history, coin ledger, doubt threads, AI conversations, push notification token, and any locally stored downloads. What we retain: Anonymised purchase records (without your identity attached) for 5 years for tax and accounting compliance under Indian law (Section 6 above), and aggregated anonymised analytics that cannot identify you.

12.4 Children’s Use of the App

The App is rated for students aged 13 and above on Google Play. Students under 18 require a parent or guardian’s consent at the point of enrolment for any paid plan. We do not show targeted advertising inside the App regardless of age.

12.5 Device Permissions Requested

Notifications — to deliver class reminders, daily-paper alerts, mock-test results, and important account updates. Optional; you can deny without losing core functionality.
Storage (when downloading) — to save PDFs to the App’s private sandbox for offline access. No access to your photos or general files.
Network — to fetch content and submit your test answers.